@font-face{font-family:Manrope;src:url('./manrope-latin.woff2') format('woff2');font-style:normal;font-weight:200 800;font-display:swap}
:root{--bg:#101816;--surface:#17221c;--surface-2:#1d2a22;--line:#2a3930;--text:#f1f5ed;--muted:#a3b1a6;--accent:#b6f58a;--accent-2:#b6f58a;--blue:#b6dbac;--green:#b6f58a;--yellow:#e9c27d;--red:#f2a09b;--radius:12px;font-family:Manrope,ui-sans-serif,system-ui,sans-serif;color-scheme:dark}
[hidden]{display:none!important}html{scroll-padding-top:90px}body{background:var(--bg);font-size:14px;line-height:1.6;-webkit-font-smoothing:antialiased}::selection{background:var(--accent);color:var(--tone-on-accent, #142313)}a,button,input,select,textarea,summary{-webkit-tap-highlight-color:transparent;touch-action:manipulation}button{font-family:inherit}a,button{transition:background .15s,color .15s,border-color .15s}button:focus-visible,a:focus-visible,summary:focus-visible,[tabindex]:focus-visible{outline:2px solid var(--accent);outline-offset:4px}input:focus,textarea:focus,select:focus{border-color:var(--tone-accent, #86ac73);box-shadow:0 0 0 3px var(--tone-focus, #b6f58a10)}input::placeholder,textarea::placeholder{color:var(--tone-muted, #77887b);opacity:1}input,textarea,select{background:var(--tone-surface-soft, #111b15);border-color:var(--tone-line, #354638);border-radius:7px;font-size:13px}input,select{min-height:44px}input[type=checkbox]{accent-color:var(--accent)}svg.icon{display:block;flex:none}h1{font-size:clamp(27px,2.7vw,39px);font-weight:600;letter-spacing:-1.5px;line-height:1.2}h2{font-size:15px;font-weight:700;letter-spacing:-.4px}h3{font-weight:650}p.muted{line-height:1.7;font-size:13px}.eyebrow{display:flex;align-items:center;gap:7px;font-size:9px;font-weight:750;letter-spacing:1.8px;line-height:1.6;margin-bottom:11px;color:var(--tone-muted, #9bac9c)}.skip-link{position:fixed;left:20px;top:-80px;padding:12px 20px;z-index:100;background:var(--accent);color:var(--bg)}.skip-link:focus{top:12px}
/* A consistent workspace shell across every operations screen. */
.sidebar{position:fixed;inset:0 auto 0 0;z-index:40;width:236px;display:flex;flex-direction:column;background:var(--tone-surface-soft, #0c1410);border-right:1px solid var(--line);padding:29px 18px 0}.brand{gap:10px;letter-spacing:-.4px;padding:0 3px}.brand>span:last-child{min-width:0}.brand strong{font-size:16px;font-weight:750;white-space:nowrap}.brand small{display:block;font-size:9px;font-weight:450;letter-spacing:.1px;text-transform:none;margin-top:3px;color:var(--tone-muted, #91a191)}.brand-mark,.brand-mark.large{background:none;color:var(--accent);box-shadow:none;border-radius:0;width:auto;aspect-ratio:auto}.brand-ops{font-size:8px;color:var(--accent);background:var(--tone-tint, #b6f58a13);border:1px solid var(--tone-line, #b6f58a26);padding:2px 4px;margin-left:5px;vertical-align:middle;border-radius:3px;letter-spacing:.4px}.shop-switch{display:flex;align-items:center;gap:9px;border:1px solid var(--tone-line, #2b3b2d);border-radius:7px;padding:10px 9px;margin:30px 0 22px;background:var(--tone-surface, #141f17)}.shop-switch strong{display:block;font-size:10px;font-weight:700}.shop-switch small{display:block;font-size:8px;color:var(--tone-muted, #9caa9d)}.shop-avatar{display:grid;place-items:center;width:29px;height:30px;border-radius:5px;background:var(--tone-surface, #283a26);color:var(--tone-accent, #c2d5b5);font-size:10px;font-weight:800}.shop-lock{margin-left:auto;color:var(--accent)}.sidebar nav{overflow-y:auto;scrollbar-width:thin;scrollbar-color:#354d35 transparent;flex:1;padding-bottom:22px}.nav-label{display:block;font-size:8px;letter-spacing:1.6px;color:var(--tone-muted, #7f9282);margin:23px 12px 9px;font-weight:650}.nav-label:first-child{margin-top:0}.nav-item{display:flex;align-items:center;gap:11px;min-height:43px;padding:9px 12px;margin:4px 0;border-radius:7px;font-size:12px;color:var(--tone-muted, #b3c0b4)}.nav-item .icon{width:17px;height:17px;color:var(--tone-muted, #7c927e)}.nav-item:hover{background:var(--tone-surface, #1a2a1d);color:var(--text)}.nav-item.selected{background:var(--tone-tint, #b6f58a12);color:var(--accent);box-shadow:inset 2px 0 var(--accent)}.nav-item.selected .icon{color:var(--accent)}.nav-count{display:grid;place-items:center;min-width:20px;height:20px;margin-left:auto;border-radius:5px;background:var(--accent);color:var(--tone-on-accent, #20301a);font-size:10px;font-weight:800}.sidebar-bottom{margin-top:auto;border-top:1px solid var(--line)}.account-link{display:flex;align-items:center;gap:9px;padding:17px 0}.account-link>span:nth-child(2){min-width:0;flex:1}.account-link strong{display:block;font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.account-link small{display:block;font-size:9px;color:var(--muted)}.avatar{display:grid;place-items:center;flex:none;width:33px;height:33px;border:1px solid var(--tone-line, #425638);border-radius:50%;background:var(--tone-surface, #233321);color:var(--tone-accent, #c2daa9);font-size:12px;font-weight:650}.sidebar-footer{display:flex;align-items:center;gap:8px;justify-content:space-between;border-top:1px solid var(--line);padding:11px 0;color:var(--tone-muted, #798e7d);font-size:8px}.sidebar-footer strong{color:var(--tone-muted, #a4b19d);font-weight:650}.sidebar-footer form{margin:0}.workspace-topbar{height:70px;position:sticky;top:0;z-index:25;display:flex;align-items:center;gap:25px;margin-left:236px;padding:0 36px;border-bottom:1px solid var(--line);background:var(--tone-surface-soft, #101816f5);backdrop-filter:blur(14px)}.workspace-location{display:flex;align-items:center;gap:14px;font-size:11px}.workspace-location strong{font-weight:600}.location-shop{color:var(--tone-muted, #809184)}.location-shop span{margin-left:15px;color:var(--tone-muted, #4c6250)}.global-search{display:flex;align-items:center;gap:10px;margin-left:auto;color:var(--tone-muted, #7f9382)}.global-search input{border:0;background:transparent;padding:0;min-height:35px;width:145px;font-size:11px;box-shadow:none}.global-search kbd{font:11px inherit;padding:0 6px;border:1px solid var(--line);border-radius:4px;color:var(--tone-muted, #9baa9b)}.topbar-new{display:flex;align-items:center;gap:6px;font-size:11px;color:var(--tone-text, #c3d2bc)}.icon-button{display:grid;place-items:center;width:32px;height:32px;background:transparent;color:var(--muted);padding:0;border:1px solid transparent;border-radius:6px;cursor:pointer;font-size:22px}.icon-button:hover{background:var(--tone-surface, #253325);color:var(--accent)}.mobile-menu-toggle{display:none}.page-shell{width:auto;max-width:1750px;margin:0 0 0 236px;padding:33px 36px 20px;min-height:calc(100vh - 70px)}.page-heading{margin-bottom:26px}.page-heading .muted{margin:0}.page-heading .eyebrow{color:var(--accent)}.workspace-footer{display:flex;justify-content:space-between;gap:12px;padding:28px 0 5px;margin-top:20px;border-top:1px solid var(--line);font-size:9px;color:var(--tone-muted, #7d9081)}.workspace-footer span span{margin:0 7px;color:var(--tone-muted, #48654b)}.nav-scrim{position:fixed;inset:0;z-index:35;background:var(--tone-surface-soft, #050e0bd9);border:0;backdrop-filter:blur(3px)}
/* Shared visual language for lists, forms, reviews, and detail pages. */
.button{min-height:42px;gap:9px;border-radius:7px;font-size:12px;font-weight:750;padding:10px 16px;line-height:1.3}.button.primary{background:var(--accent);color:var(--tone-on-accent, #172613);box-shadow:none}.button.primary:hover{background:var(--tone-accent, #c8ffa7);box-shadow:0 4px 18px var(--tone-focus, #b6f58a0c)}.button.secondary{background:var(--tone-surface, #1a281d);border-color:var(--tone-line, #3c513d);color:var(--tone-accent, #deead6)}.button.ghost{border-color:var(--line);color:var(--muted)}.button.compact{font-size:10px;min-height:33px;padding:7px 11px}.button:disabled{opacity:.45;transform:none}.panel,.metric-card,.live-panel{background:var(--surface);border-color:var(--line);box-shadow:none;border-radius:var(--radius)}.panel{padding:23px}.metric-grid{gap:14px;margin-bottom:25px}.metric-card{padding:18px 21px 19px;background:var(--tone-surface, #152019)}.metric-card strong{font-size:32px;font-weight:550;letter-spacing:-1px;margin-top:13px;color:var(--text)}.metric-card.success{background:var(--tone-surface, #1c2c1c);border-color:var(--tone-line, #425739)}.metric-card.success strong{color:var(--accent)}.metric-label{display:flex;align-items:center;justify-content:space-between;color:var(--tone-muted, #8da580)}.metric-label span,.metric-card>span{font-size:10px;font-weight:550;color:var(--tone-muted, #b4c0b2)}.metric-card.warning strong{color:var(--yellow)}.section-heading{margin-bottom:20px}.section-heading>a{color:var(--tone-accent, #b9d5aa);font-size:10px}.section-heading>span{font-size:10px}.content-grid{gap:22px}.card-list{gap:0}.record-card{background:transparent;border:0;border-bottom:1px solid var(--line);border-radius:0;padding:18px 4px;transition:background .16s,padding .16s;min-width:0}.record-card:last-child{border-bottom:0}.record-card:hover{background:var(--tone-tint, #b6f58a06);border-color:var(--line);padding-left:10px;padding-right:10px}.record-card>div{min-width:0}.record-card strong{font-size:13px;font-weight:650}.record-card span{color:var(--tone-muted, #a9b9a4);font-size:11px}.record-card small{font-size:10px;line-height:1.65;color:var(--tone-muted, #95a890);max-width:75ch;overflow-wrap:anywhere}.record-card .status{font-size:9px}.compact-record{padding:12px 4px}.status,.priority{font-size:9px;font-weight:650;letter-spacing:.1px;border-radius:5px;padding:4px 7px;background:var(--tone-surface, #263629);color:var(--tone-text, #c3d0bb)}.status-ready,.status-paid,.status-created,.status-applied{background:var(--tone-tint, #b6f58a12);color:var(--accent)}.status-awaiting_part,.status-awaiting_customer,.status-proposed,.status-approved{background:var(--tone-tint, #e9c27d13);color:var(--yellow)}.status-failed,.status-cancelled,.status-blocked{background:var(--tone-tint, #f2a09b12);color:var(--red)}.priority{background:transparent}.ticket-link{font-size:11px;color:var(--tone-accent, #c1d7ae)}.table-wrap{border-radius:5px}th{font-size:8px;letter-spacing:1px;padding:9px 11px 12px;color:var(--tone-muted, #879f87)}td{padding:15px 11px;font-size:11px}td strong{font-weight:600}td small{font-size:10px;max-width:280px;color:var(--tone-muted, #98a992)}tbody tr{transition:background .15s}tbody tr:hover{background:var(--tone-tint, #b6f58a05)}.empty-state{padding:22px;align-content:center;gap:4px;min-height:180px}.empty-state strong{font-size:13px;font-weight:600;color:var(--tone-text, #ccdac5)}.empty-state span{font-size:11px;color:var(--tone-muted, #98aa92)}.task-list strong{font-size:11px;font-weight:600}.task-list small{font-size:10px}.task-list li{padding:14px 0}.priority-dot{width:6px;height:6px;margin-top:8px}.form-panel{max-width:980px}.form-panel fieldset{padding-bottom:25px;margin-bottom:25px}.form-panel legend{font-size:15px;color:var(--tone-accent, #e0ecd7)}.form-grid,.stacked-form{gap:19px}.stacked-form label,.form-grid label{font-size:11px;font-weight:600;color:var(--tone-text, #c5d2bc);line-height:1.6}.stacked-form label>span,.form-grid label>span{font-size:10px;font-weight:400;color:var(--tone-muted, #8fa385)}.form-actions{gap:10px;flex-wrap:wrap}.detail-list dt{color:var(--tone-muted, #97aa90);font-size:10px}.detail-list dd{color:var(--tone-accent, #deead5);font-size:12px;overflow-wrap:anywhere}.detail-list div{border-color:var(--line)}.detail-list dd a{color:var(--tone-accent, #c5e6b3)}.timeline li:before{background:var(--tone-accent, #b6f58a)}.timeline p,.note-body{font-size:12px;color:var(--tone-text, #c4d1bc)}.review-warning,.blocked-box{border-radius:7px}.security-note,.form-help{line-height:1.7}.call-summary{font-size:14px;line-height:1.8}.summary-columns{gap:22px}.summary-columns li,.summary-columns p{font-size:12px;color:var(--tone-muted, #b9cbb0)}.call-metrics .metric-card strong{font-size:17px}.full-transcript p{font-size:12px;line-height:1.8}.full-transcript .speaker{font-size:9px}.full-transcript small{font-size:9px}.coach-box,.transcript-box{background:var(--tone-surface-soft, #101c14)}.coach-tip{background:var(--tone-surface, #21321f);font-size:12px}.pagination{padding-top:22px;font-size:11px}.pagination strong{font-weight:500}.sticky-panel{top:95px}.commerce-panel{margin-top:22px}.search-form{align-items:center}.search-form input{font-size:11px}.customer-list li{border-color:var(--line)}.customer-list a:hover{background:var(--tone-surface, #213321)}.endpoint-code{background:var(--tone-surface-soft, #101a12);border-color:var(--line);color:var(--tone-accent, #b9d7a6)}.setup-steps{font-size:12px;color:var(--tone-text, #bccdb2)}.confirm-check{font-size:11px;color:var(--tone-text, #c7d5be)}.checkbox-grid{gap:18px}.admin-user-layout{grid-template-columns:minmax(0,1.45fr) minmax(280px,.65fr)}.employee-record{align-items:center;gap:16px}.employee-avatar{display:grid;place-items:center;flex:none;width:43px;height:43px;border-radius:10px;background:var(--tone-surface, #2b3e24);color:var(--tone-accent, #d0e5ba);font-weight:650;font-size:15px}.employee-record>div:nth-child(2){flex:1}.record-card.employee-record:hover{padding-left:4px}.admin-detail-layout,.ai-settings-layout{grid-template-columns:minmax(0,1.6fr) minmax(280px,.8fr)}
/* Call roster and the conversation selected by the administrator. */
.live-workspace.panel{padding:0;margin-bottom:24px;overflow:hidden;border-color:var(--tone-line, #354a33);background:var(--tone-surface, #142019)}.live-heading{padding:21px 23px;margin:0;border-bottom:1px solid var(--tone-line, #30422f)}.live-heading .eyebrow{font-size:8px;margin-bottom:5px;color:var(--tone-muted, #8fa888);letter-spacing:1.5px}.live-heading h2{display:flex;align-items:center;gap:10px;font-size:17px}.count-pill{display:grid;place-items:center;min-width:23px;height:21px;border:1px solid var(--tone-line, #415737);border-radius:4px;font-size:10px;color:var(--accent);font-weight:500}.live-heading-actions{display:flex;align-items:center;gap:9px}.connection-state{font-size:10px;color:var(--yellow);display:flex;align-items:center;gap:7px}.connection-state:before{content:'';width:5px;height:5px;border-radius:50%;background:currentColor}.connection-state.online{color:var(--accent)}.call-workspace-grid{display:grid;grid-template-columns:minmax(240px,.7fr) minmax(0,1.6fr)}.call-roster{display:flex;flex-direction:column;border-right:1px solid var(--tone-line, #30422f);background:var(--tone-surface-soft, #111c15);min-height:355px}.roster-label{display:flex;justify-content:space-between;padding:18px 18px 13px;font-size:8px;letter-spacing:1.4px;color:var(--tone-muted, #849d7d)}.roster-label>span:last-child{color:var(--tone-muted, #82a46f)}.active-call-list{display:block;padding:0 10px;max-height:485px;overflow-y:auto;scrollbar-width:thin;scrollbar-color:#49683e transparent}.call-select{display:grid;width:100%;grid-template-columns:34px minmax(0,1fr) auto;gap:10px;align-items:center;position:relative;padding:16px 11px;margin-bottom:7px;background:transparent;border:1px solid transparent;border-radius:7px;text-align:left;color:var(--text);cursor:pointer}.call-select:hover{background:var(--tone-surface, #20311e)}.call-select[aria-pressed=true]{border-color:var(--tone-line, #617c4e);background:var(--tone-surface, #263922);box-shadow:inset 2px 0 var(--accent)}.call-select .avatar{width:33px;height:33px;font-size:10px;background:var(--tone-surface, #33482b);border-color:var(--tone-line, #49613a);color:var(--tone-accent, #c9e5b2)}.call-select strong{display:block;font-size:11px;font-weight:650;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.call-select small{display:block;font-size:9px;color:var(--tone-muted, #b0c0a4);margin-top:4px}.call-select .roster-state{font-size:8px;color:var(--tone-accent, #d0efa7)}.call-select .roster-state.ringing{color:var(--yellow)}.call-roster-empty{min-height:225px;gap:9px}.call-roster-empty>.icon{color:var(--tone-muted, #748a68);margin-bottom:8px}.call-roster-empty strong{font-size:12px}.call-roster-empty span{font-size:10px;max-width:165px;line-height:1.7}.roster-history{display:flex;align-items:center;justify-content:space-between;margin-top:auto;border-top:1px solid var(--line);padding:16px 20px;font-size:10px;color:var(--tone-accent, #afc39f)}.roster-history:hover{background:var(--tone-surface, #20311e);color:var(--accent)}.call-inspector{min-width:0;background:radial-gradient(ellipse at 100% 0,var(--tone-tint, #a2dc7610),transparent 65%)}.inspector-placeholder{display:flex;align-items:center;justify-content:center;flex-direction:column;min-height:355px;text-align:center;padding:30px 18px}.inspector-illustration{width:63px;height:63px;border:1px solid var(--tone-line, #49603b);display:grid;place-items:center;border-radius:16px;color:var(--tone-accent, #b1d694);background:var(--tone-tint, #b6f58a06);position:relative;margin-bottom:23px;box-shadow:0 0 0 8px var(--tone-focus, #b6f58a03)}.inspector-illustration>span{position:absolute;right:-3px;bottom:4px;width:10px;height:10px;border-radius:50%;background:var(--accent);border:3px solid var(--bg)}.inspector-placeholder .eyebrow{font-size:8px;color:var(--tone-muted, #9aad8f);letter-spacing:1.6px;margin:0 0 8px}.inspector-placeholder h3{font-size:25px;font-weight:550;letter-spacing:-.8px;line-height:1.23;margin:0 0 12px;color:var(--tone-accent, #e5efdd)}.inspector-placeholder>p:not(.eyebrow){font-size:11px;color:var(--tone-muted, #a1b398);line-height:1.9;margin:0}.inspector-capabilities{display:flex;gap:18px;margin-top:21px;font-size:9px;color:var(--tone-accent, #bed1ad)}.inspector-capabilities>span{display:flex;align-items:center;gap:6px}.inspector-header{display:flex;justify-content:space-between;align-items:center;gap:15px;padding:22px 24px 15px}.inspector-header h3{font-size:22px;font-weight:600;letter-spacing:-.6px;line-height:1.3;margin:0 0 5px;overflow-wrap:anywhere}.inspector-header .eyebrow{font-size:8px;color:var(--accent);margin:0 0 8px}.inspector-header .muted{font-size:10px;margin:0}.call-duration{align-self:flex-start;padding-top:2px;font-size:12px;font-variant-numeric:tabular-nums;color:var(--tone-accent, #c0d4ae)}.call-context{display:flex;flex-wrap:wrap;gap:8px;padding:0 24px}.context-chip{padding:6px 9px;font-size:10px;border:1px solid var(--tone-line, #3a5034);border-radius:5px;color:var(--tone-accent, #c1d9ae);background:var(--tone-tint, #b6f58a05)}.listen-bar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:17px 24px;padding:12px;border-radius:7px;background:var(--tone-surface, #253522);border:1px solid var(--tone-line, #455c3a)}.listen-description{display:flex;gap:10px;align-items:center;color:var(--tone-accent, #c9e3b2)}.listen-description strong{display:block;font-size:10px;font-weight:700}.listen-description span{display:block;font-size:9px;color:var(--tone-muted, #a6b89b);line-height:1.7}.listen-bar .button{flex:none}.listen-bar.is-listening{border-color:var(--accent);background:var(--tone-surface, #304629)}.monitor-feedback{font-size:10px;color:var(--yellow);margin:0 24px 13px}.conversation-heading{display:flex;gap:12px;align-items:center;padding:4px 24px 14px;margin-top:18px}.conversation-heading>div{display:flex;gap:7px;align-items:center;margin-right:auto}.conversation-heading h3{margin:0;font-size:11px}.conversation-heading .live-dot{height:5px;width:5px;background:var(--accent);box-shadow:none}.follow-control{display:flex;align-items:center;gap:5px;font-size:9px;color:var(--tone-muted, #b2c2a5);white-space:nowrap}.follow-control input{min-height:13px;width:13px;height:13px;margin:0}.text-link{display:inline-flex;align-items:center;gap:5px;font-size:9px;color:var(--tone-accent, #c9e2b5)}.conversation-scroll{height:230px;overflow:auto;overscroll-behavior:contain;scrollbar-width:thin;scrollbar-color:#49683e transparent;padding:0 24px 18px}.conversation-line{display:grid;grid-template-columns:29px minmax(0,1fr);gap:10px;margin:0 0 16px;font-size:12px;line-height:1.8}.conversation-line>.avatar{width:28px;height:28px;font-size:10px;border:0;background:var(--tone-surface, #293c24);color:var(--tone-accent, #c5daac)}.conversation-line.employee>.avatar{background:var(--tone-surface, #354331);color:var(--tone-accent, #ddedc6)}.utterance-meta{display:flex;gap:9px;align-items:center;margin-bottom:4px;font-size:9px;color:var(--tone-accent, #b6cfa6)}.utterance-meta time{font-size:8px;color:var(--tone-muted, #90a383)}.conversation-line p{margin:0;color:var(--tone-accent, #e0ead8);overflow-wrap:anywhere}.transcript-wait{padding:35px 5px;color:var(--tone-muted, #a1b595);font-size:11px;text-align:center}.coach-strip{display:flex;align-items:flex-start;gap:10px;border-top:1px solid var(--tone-line, #3d5334);background:var(--tone-surface, #22321d);padding:14px 24px;font-size:10px;color:var(--tone-accent, #b8d59e)}.coach-strip>div{flex:1}.coach-strip strong{font-weight:700;display:block;font-size:10px;margin-bottom:4px;color:var(--tone-accent, #d1e5ba)}.coach-strip p{margin:4px 0 0;line-height:1.8;color:var(--tone-accent, #b3c8a2)}.call-proposals{padding:0 24px}.call-proposals:empty{display:none}.call-proposals a{display:block;margin:12px 0;padding:10px;font-size:11px;border:1px solid var(--tone-line, #6c643c);border-radius:5px;color:var(--yellow)}
/* Repair queue and account entry. */
.queue-tabs{display:flex;gap:5px;flex-wrap:wrap;margin:0 0 22px;padding-bottom:15px;border-bottom:1px solid var(--line)}.queue-tab{display:flex;align-items:center;gap:9px;padding:8px 13px;font-size:11px;color:var(--tone-muted, #a9bd9f);border-radius:6px}.queue-tab.selected{background:var(--tone-tint, #b6f58a15);color:var(--accent)}.queue-tab span{font-size:9px;color:var(--tone-accent, #a8c293)}.auth-page{position:relative;background:radial-gradient(ellipse at 75% 12%,var(--tone-tint, #2a452550),transparent 65%),var(--tone-surface-soft, #0c1510);min-height:100vh;padding:36px}.auth-page:before{content:'';position:fixed;inset:0;pointer-events:none;background-image:linear-gradient(#b6f58a04 1px,transparent 1px),linear-gradient(90deg,#b6f58a04 1px,transparent 1px);background-size:60px 60px}.auth-shell{position:relative;width:min(460px,100%)}.login-card{background:var(--tone-surface, #152019);border:1px solid var(--tone-line, #3a4e32);border-radius:16px;box-shadow:0 25px 90px var(--tone-shadow, #0003);padding:38px;gap:28px}.login-brand{gap:13px;padding-bottom:26px}.login-brand strong{font-size:17px;letter-spacing:-.5px}.login-brand small{font-size:9px;letter-spacing:.2px;text-transform:none;margin-top:3px}.login-card h1{font-weight:550;font-size:34px;margin-bottom:12px}.login-card .eyebrow{font-size:8px;color:var(--accent)}.login-card .muted{font-size:12px}.login-card .button{min-height:46px;margin-top:3px}.login-card .security-note{font-size:9px;color:var(--tone-muted, #93a58b)}.password-card{margin:30px auto;width:min(540px,100%)}
@media(min-width:1750px){.page-shell{padding-inline:55px}.workspace-topbar{padding-inline:55px}.sidebar{width:248px}.workspace-topbar,.page-shell{margin-left:248px}}
@media(max-width:1180px){.sidebar{width:208px;padding-inline:13px}.brand strong{font-size:14px}.brand small{font-size:8px}.shop-switch{padding:9px 7px}.shop-switch small{font-size:7px}.workspace-topbar,.page-shell{margin-left:208px}.workspace-topbar{padding-inline:24px}.page-shell{padding:28px 24px}.content-grid,.admin-user-layout,.admin-detail-layout,.ai-settings-layout{grid-template-columns:minmax(0,1fr)}.call-workspace-grid{grid-template-columns:235px minmax(0,1fr)}.inspector-header,.conversation-scroll{padding-inline:18px}.call-context{padding-inline:18px}.listen-bar{margin-inline:18px}.conversation-heading{padding-inline:18px;gap:8px}.follow-control{font-size:8px}.metric-grid{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.metric-card{padding:16px}.metric-label .icon{width:15px;height:15px}.metric-label span{font-size:9px}.split-heading{gap:18px}.global-search kbd{display:none}.section-heading{flex-wrap:wrap}.employee-record{flex-wrap:wrap}.sticky-panel{position:static}}
@media(max-width:900px){.sidebar{transform:translateX(-100%);transition:transform .2s;visibility:hidden;width:250px}.sidebar.open{transform:translateX(0);visibility:visible}.workspace-topbar,.page-shell{margin-left:0}.workspace-topbar{height:61px;padding-inline:20px;gap:18px}.mobile-menu-toggle{display:grid}.workspace-location{gap:10px}.location-shop{display:none}.page-shell{padding:26px 20px 15px}.sidebar .brand strong{font-size:16px}.sidebar .brand small{display:block;font-size:9px}.shop-switch small{font-size:9px}.global-search{display:none}.topbar-new{margin-left:auto}.nav-open{overflow:hidden}.call-workspace-grid{grid-template-columns:220px minmax(0,1fr)}.page-heading .muted{font-size:12px}.metric-card strong{font-size:28px}.live-heading{padding:18px}.roster-label{padding-inline:14px}}
@media(max-width:640px){html{scroll-padding-top:75px}.page-shell{padding:23px 16px 16px;width:auto}.workspace-topbar{padding-inline:12px}.page-heading{margin-bottom:22px}.page-heading h1{font-size:29px;letter-spacing:-1px}.split-heading{align-items:stretch;gap:16px}.split-heading>.button{align-self:flex-start;width:auto}.metric-grid{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-bottom:20px}.metric-card{padding:16px 17px}.metric-card strong{font-size:28px;margin-top:9px}.metric-label span{font-size:10px}.panel{padding:18px}.live-workspace.panel{padding:0}.live-heading{padding:17px 16px}.live-heading h2{font-size:16px}.call-workspace-grid{grid-template-columns:1fr}.call-roster{min-height:0;border-right:0;border-bottom:1px solid var(--tone-line, #30422f)}.roster-label{padding:14px 16px 8px}.active-call-list{display:flex;overflow-x:auto;max-height:none;padding:0 12px 6px;gap:8px}.call-select{flex:0 0 245px;width:245px;min-height:82px;margin:0}.call-roster-empty{min-height:80px;padding:12px 16px;gap:2px}.call-roster-empty>.icon{display:none}.call-roster-empty span{max-width:none}.roster-history{padding:11px 16px;font-size:9px}.inspector-placeholder{min-height:290px;padding:28px 15px}.inspector-placeholder h3{font-size:24px}.inspector-capabilities{font-size:8px;gap:13px}.inspector-header{padding:20px 16px 13px}.inspector-header h3{font-size:21px}.listen-bar{margin:15px 16px;padding:10px;gap:8px}.listen-description{gap:7px}.listen-description span{font-size:8px}.listen-description>.icon{display:none}.conversation-heading{padding-inline:16px;gap:9px}.conversation-heading h3{font-size:10px}.conversation-heading .text-link{font-size:8px}.follow-control{font-size:8px;gap:4px}.conversation-scroll{padding-inline:16px;height:280px}.coach-strip{padding:14px 16px}.record-card{gap:12px}.record-card strong{font-size:12px}.record-card small{font-size:10px}.record-card .status{max-width:120px;white-space:normal;text-align:center;flex:none}.record-card>div{min-width:0}.form-actions>.button{flex:1}.customer-layout,.ticket-grid,.commerce-grid,.payment-review-grid,.catalog-review-grid{grid-template-columns:minmax(0,1fr)}.search-form input{min-width:0;flex:1}.search-form .button{flex:none;padding-inline:12px}.workspace-footer{font-size:8px;align-items:center}.workspace-footer>span:last-child{max-width:130px;text-align:right}.queue-tabs{gap:2px}.queue-tab{padding:7px 9px;font-size:10px}.detail-list dd{font-size:12px}.proposal-badges{justify-content:flex-start}.auth-page{padding:22px}.login-card{padding:28px 24px}.full-transcript p{font-size:11px}.employee-record{display:grid;grid-template-columns:38px minmax(0,1fr)}.employee-avatar{width:36px;height:36px;font-size:12px}.employee-record .proposal-badges{grid-column:2}.form-panel fieldset{padding-inline:0}input,select,textarea{font-size:16px}.global-search input{font-size:16px}.search-form input{font-size:16px}.login-card .stacked-form label{font-size:12px}.table-wrap{max-width:100%}td,th{padding-inline:8px}td small{max-width:145px}.call-metrics .metric-card strong{font-size:14px}}
@media(prefers-reduced-motion:reduce){html{scroll-behavior:auto}*,*:before,*:after{animation:none!important;transition:none!important}.button:hover{transform:none}}
/* Keep the product legible at normal desktop zoom. */
@media(min-width:901px){.nav-item{font-size:13px}.workspace-location,.topbar-new{font-size:12px}.metric-label span,.metric-card>span{font-size:11px}.metric-card strong{font-size:34px}.call-select strong{font-size:13px}.call-select small{font-size:10px}.call-select .roster-state{font-size:9px}.conversation-line{font-size:13px}.utterance-meta{font-size:10px}.listen-description strong{font-size:12px}.listen-description span{font-size:10px}.coach-strip,.coach-strip strong{font-size:11px}.ticket-link{font-size:12px}td{font-size:12px}th{font-size:9px}.task-list strong{font-size:12px}.record-card strong{font-size:14px}.record-card small{font-size:11px}.status,.priority{font-size:10px}.stacked-form label,.form-grid label{font-size:12px}.employee-metrics .metric-card strong,.call-metrics .metric-card strong{font-size:17px}}
.call-workspace-grid,.call-roster,.active-call-list{min-width:0}.active-call-list{max-width:100%}.record-card .employee-avatar{display:grid;place-items:center;font-size:14px;color:var(--tone-accent, #d0e5ba);margin:0}.admin-user-layout{align-items:start}.admin-user-layout>section.panel{min-height:320px}
@media(max-width:640px){.call-workspace-grid{grid-template-columns:minmax(0,1fr)}.record-card .employee-avatar{font-size:12px}}

.balance-due-panel{display:flex;justify-content:space-between;align-items:center;gap:20px;border:1px solid var(--tone-accent, #bf915a)!important;background:var(--tone-surface, #382e1d)!important}.balance-due-panel .eyebrow{color:var(--tone-warning, #f8cc85)}.balance-due-panel h2{font-size:36px;color:var(--tone-warning, #ffe1ac);letter-spacing:-1px;margin:10px 0}.balance-due-panel p{font-size:12px;color:var(--tone-warning, #d6c19f)}.print-job-row{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:14px 0;border-top:1px solid var(--tone-line, #354836);text-align:left}.print-job-row strong,.print-job-row small{display:block}.print-job-row strong{font-size:12px}.print-job-row small{font-size:11px;color:var(--tone-muted, #a9bc9f);margin-top:6px}.print-job-row .button{font-size:11px;flex-shrink:0}[data-print-panel] h3{font-size:15px;margin:0}[data-print-panel] .muted{font-size:11px;line-height:1.7}.print-receipt-panel{max-width:760px;margin:22px auto}.intake-balance{border:2px solid var(--tone-accent, #bda06d);background:var(--tone-surface, #342d20);padding:20px;margin-top:20px;border-radius:10px}.intake-balance>strong{color:var(--tone-warning, #efd8ac);letter-spacing:1px;font-size:12px}.intake-balance h2{color:var(--tone-warning, #fff0d5);font-size:26px}.intake-balance p{font-size:12px;line-height:1.7;color:var(--tone-warning, #d5c7aa)}#checkout-print-panel{margin-top:20px;text-align:left}#collection-notice>div{display:block}#collection-notice span{display:block;font-size:12px;margin-top:6px}
@media(max-width:560px){.balance-due-panel{align-items:start;flex-direction:column}.print-job-row{align-items:start;flex-direction:column}.print-job-row .button{min-height:40px}.intake-balance h2{font-size:23px}}
@media print{[data-print-panel]{display:none!important}.intake-balance{background:#fff!important;color:#111!important;border-color:#111!important}.intake-balance *{color:#111!important}}

/* A deliberate call handoff needs a reachable touch target. */
.button[data-ai-handoff-button]{min-height:44px;min-width:88px}